Clear trip
Refund and bad service

Shabeer Abbas
05-14-2012
32

Dear Sir

Trip Id:1203062112

I am writing to you regarding the trouble and inconvenience we are facing as a result of booking travel tickets through Clear Trip.

Firstly, Me and my wife booked our tickets on 6th of march [Bahrain-Dubai-Bangalore] and we received our confirmation email for the same the next day. In mid march we called to reconfirm our ticket as well as to request for a change of dates but was sadly unable to do so, due to your clauses but we were assured our tickets were confirmed. We repeatedly called in march & april to confirm our tickets and the clear tip agents always said our tickets were confirmed and there were no problems inspite of me telling your agents that we heard through news that kingfisher has cancelled their services internationally.

On the 30th of April we received a call from Kingfisher airlines and they told us our flights are cancelled and Cleartrip was informed on the 8th of march. we contacted cleartrip once again and they still confirmed the ticket. I personally thought you would have found an alternative and waited for your response. As days passed i called to confirm again and they said everything is confirmed, this time i asked their agents to look closely at the details on their screen about which airlines we were flying through and they still to my surprise dint notice any problem, so I asked them about Kingfisher if there was a problem and then they said they would check and get back to us and they would even some time say why don't you call the airlines yourself and check, we cant do anything. "why do i have to pay Clear Trip if thats the case".

I made several calls to cleartrip and mentioned i don't want a refund i want a solution was promised that somebody would get back to me but nobody did and finally i spoke to an Indian i think his name was ashok and he repeatedly said as a personal advice i would suggest you book another flight and we would give you the complete refund on this package and would get back to us next day, but as usual no one called. I called again and I spoke to Alia. It is very frustrating to call international over and over again when nobody seems to have an answer and nobody takes the initiative to solve the customers problem especially a well known online travel agent like cleartrip.

Alia told us you could not do anything as the flights were cancelled and the best option would be to book another flight and you would get back to us with regards to the refund for our first booking. After we booked on the 9th of may through you all for the same destination different flight, Alia call us back on the 12th May and tells us you can refund only for our flights from "Dubai to Bangalore" and "Bangalore to Dubai" whereas Dubai was never our final destination. This was a complete package how can you all break it. I dont want to go to Dubai, i want to go to Bangalore and since this was a low cost package we took it. Now we dint cancel the tickets for which we should suffer the loss.

I kindly request you to take this matter to higher authorities as we dint just cancel our first tickets but we booked again with the same travel agents with different flights under your agent advises. Please we do not say things like we can refund only the Dubai - bang as this is not our fault this was a package provided by Clear Trip, and penalties as i would like to repeatedly say this is not a cancellation from us but Kingfisher airlines but it is not our fault we just wanted a cheap flight and we have reserved it way earlier.

We are deeply disappointed and this was our first online experience with a travel agent. Hope you can find a solution as we are extremely tired of calling, as nobody can give us a straight answer or suggestion or are just unsure.

Eagerly awaiting for your response.

Thank you,

Best Regards;

Shabeer Abbas