Idea Cellular
Deficiency in service

I, as a conscientious citizen understand the need for the KYC norms

being enforced now. When i started getting SMS alerts for providing

my ID information, i, at once approached my local dealer and gave him

all the necessary papers to be passed on to the higher-ups. At that time there were

no clear procedural guidelines available with the dealers. Although i

do not remember the date, i think it was during Jan. But i continued

to get the messages. In March, i once again contacted my

dealer. He suggested there could have been some mistake somewhere

and that i submit it again. After making my displeasure known, i submitted

it again in the prescribed format, which had come into existence in March and obtained the

'customer acknowledgement copy' .In June i called up IDEA customer care division and enquired about the status of my documentation. I was told the the details were all in order

and that there was nothing more to be done and that i could ignore the SMSs

that were being sent routinely.

On Aug-1st my caller identification facility was withdrawn. On enquiry, i was told my papers had still not arrived and was asked to submit it a third time. Trying to explain on phone had no effect. I wrote to the

greivance cell and the appellete authority attaching the receipt and explaining the matter. The complaint to the appellate authority bounced back with the message' mail id administratively disabled'. After four days and some prodding on my part, my caller facility was restored. But again, a caller named Rekha. D called from their nodal office, asking me to post my papers again to her nodal office address, which i did after making my resentment known. My letter has reached them on Aug-8th.[proof of delivery with me].

Now, since yesterday[Aug-16th] they have disconnected my mobile service with the message that i have not provided them my papers inspite of many reminders and that they are cutting my service! I cannot even talk to customer care. I AM SHOCKED AND APPALLED!

I have all the receipts in my possession and want to sue them for their arrogance and negligence. They are unable to explain where my papers could have got lost. I am worried about them getting misused.

What are the options open to me? I can forward all my e-correspondence for scrutiny.

Company: Idea Cellular
Country: India
State: Lakshadweep

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