MakeMyTrip
Efund status

sumitsd
01-19-2012
202

Hello,

My name is Sumit Dey & I had booked a domestic ticket for the MUM-CCU & Return CCU-MUM Sector.

&--gt; Initial Booking was done for 3rd-Dec & return on 6th-Dec

&--gt; Then the same was rescheduled to 15th-Dec & return on 24th-Dec

&--gt; Once again it was rescheduled to 20th-Dec & return on 30th-Dec (rescheduling done directly through the airlines as makemytrip server was down)

&--gt; Finally I got the ticket cancelled through Kingfisher on 19th-Dec & got an alert from Kingfisher as stated below in the mail received.

The airline confirmed me the refund amount of 6000/- plus change, which I immediately called makemytrip & conveyed the message. I was told that it will be refunded on my account within 5 working days. But after almost 10 days again I called makemytrip to enquire about the refund status I was told the airline is yet to confirm & we will get back to you once confirmed. Again on 4th-Jan-12, I called makemytrip to enquire the same but to my surprise nothing was processed. A complaint (Complaint No. IN1112R0129562) was registered & I was assured that someone from makemytrip will call back within 24 hours but no one called me.

Since then I have been calling makemytrip every now & then only to brief the entire story again & again with no concrete solution. I have assured by so many customer care representative like; will be getting the refund amount in 5 working days... but with negative result. Many times I got very rude & rough behavior from the tele executives (I guess if it is recorded, just listen to the conversations I had. you will be get at least 20 calls in my name)

I fail to understand where is the issue & why it is taking so much of time to get the money refunded?? If this is way makemytrip works then will never ever do my reservations through this for sure!!

So this is my sincere request for getting my money refunded ASAP.

Regards,

Sumit Dey

&&&- Forwarded message &&&-

From:

Date: Mon, Dec 19 at 9:38 PM

Subject: Kingfisher Airlines

To: SUMITSD@gmail.com

Dear Guest,

Your PNR HUHFHO on Kingfisher Airlines has been cancelled.

We look forward to welcoming you on board soon.

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