Make My Trip
Harrassment & negligent

We booked a package tour throeugh the touir operator Make My Trip, magical ladakh on dated 5th June, 10. We faced such at hhorrible and

troublesome experience with I will never forget. On reaching to Delhi in the midnight

no Dinner was offered to us (as it was supposed to give us as mentioned in the tour

plan). on the next morning there cab came to pickup us at 6:50am. Our flight was scheduled

to depart at 8:10am as par their itenarary . but surprisingly at the airport, Kingfisher

staffs told us we cannot board as the boarding is closed at 7:15am and the flight is about

to depart at 7:30am. They have no flight schedule at 8:10am to Leh. We just shattered and

could not decide what to do at that time. We called their representative number of

times. They talked with the kingfisher staffs and we came to know that the changed time has

been intimated to their staff Mr. Prem but no intimation was given to us. they ultimately

kept us in the hostel day long. Think about the situation, we were six adult and two

children. Their reps. could not confirm our tickt day long. even nobody came to meet us. We

had to shift to the airport at 2:30am next day for confirmation of tickets. Their reps. was

trying to sent us to the airport alone but we compelled them to send one guide to accompany

us. Just think of the situation we had two childrens along with us. On 7th june we reach Leh

in the morning. But instead of keeping us at rest for the day to acclimatize at such high

altitude we were forced to go out for sightseeing. As a result of that some of our

co-passangers fallen ill. My three year old baby had vommiting and fever. As par their

schedule staying four night at leh we forced to cut short to three nights at Leh. On the day

of departure from Leh they were supposed to give us breakfast but no such arrangement was

done. We reached at The Delhi airport at 9:15am on 10th june We had our return flight to

Kolkata at 6:10pm that was also booked by the company. It was very horrible to stay at transit for about nine hours. They could

have arranged our return flight earlier as ther ware nos. of flights in between. We are

planning to lodge a complain at the Consumer forum for such harrassement and mental trauma. My booking ID: IN1004B11596

DR.SOUMEN DAS

9831633173

Company: Make My Trip
Country: India
State: West Bengal

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