MakeMyTrip
HOTEL BOOKING

THEY WILL TRAP YOU AND WILL NOT RESPOND AFTER TAKING MONEY. I made a booking through Ms Lakshmi Devi for my Darjeeling-Kalimpong-Gangtok

trip. I had requested to book a 3-star category hotel at all places. I was confirmed the same by the executive. Before leaving, i had asked her about Hotel Seven Seventeen whether its a 3-star or not. She told its a 3-star rated hotel. When I reached there, to my surprise and anguish, I found a useless hotel booked for me. The hotel rooms were very small, with stained, torn bedsheets, uncleaned floor, bathrooms, stinking clothes etc. When I tried calling the executive to check/change my booking, I was asked to wait for some time and she would call back, but never done so. The hotel in Kalimpong was average hotel (Garden Reach) but the service was very poor. We were offered only bread as breakfast one morning and they made us wait for other breakfast for half an hour and nobody turned up after that.

Finally, the hotel at Gangtok (Silk Route Residency) was the worst. The rooms were stinking like hell. They had not changed the bed sheets for quite some days, so stained and torn at places.

Overall, my trip was spoiled because of poor response from Ms Lakshmi Devi. Whenever I called her, I was given some hypothetical reply, which surely is not practical. She asked me to contact customer care for addressing my grievances and assured that my hotel booking shall be changed. I wonder why should I do so?? Till the time I had not done the transaction of money, I got calls from her, but once I sent money, I didnot get proper response, leave alone getting some positive act. I also told her during my last call that if such is the response from you people, I will assure that I never do a hotel booking through these guys and also ensure that nobody known to me falls in your trap, because all they need is money and not customer satisfaction.

Company: MakeMyTrip
Country: India
State: Maharashtra
City: Nagpur

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