Make My Trip
Poor service- Himachal package

After booking the package, The tickets & hotel vouchers are promised to be given 3 days before the departure. But in our case, it wasn’t delivered till the day before the departure. Also, we need to call again & again for the same. Your Customer care executive Kept us on hold for almost 30 minutes. It took me more than a hour to get the thing done. Each time the calls gets transferred to the new executive to whom we need to explain the whole story with the ID then he transferred it to some random department, from where the same things happen

We recently had Himachal package from Make my trip & trust me the whole experience was so bad & troublesome. One of the Executive hired by MMT was totally new to the place. Also the package havent been planned properly, we literally wasted 3 days in travelling itself in bus & they mentioned it as 6-7 day package, The Hotel at shilmla "Kufri resort' was pathetic & they mentioned it as 4 star hotel, its was all pathetic, dirty, stinky. It had a big hole in the bathroom roof with leaky wash-basin. The guide didnt accompanied us at any of the destination nor the entrance fees were paid which was all inclusive. They have a brokerage cartel involving MMT agents who makes fool out of the tourist just to fetch more money. The whole trip was a mental harrasment for us with half of the time calling the MMT executives & travelling in bus, The spots covered by MMT are like half will be shown from the bus itself & other half are all situated at one place it self * MMT have exagerrated it well.

To all the travellers, please please please do not opt for MMT for any of the packages.."Naam Bade Darshan Chote"

Company: Make My Trip
Country: India
State: Maharashtra
City: Mumbai Suburban

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