Make My Trip Pvt. Ltd
Non-refund of airlines fare

I had booked a holiday package from of 4 days (April 14 to April 17) for Kolkata through Make My Trip which included Airlines and Hotel Booking. I was forwarded the booking confirmation after payment of Rs. 50, 689 on 06.04.2011 vide MakeMyTrip Booking ID - NP251994587027

The package included bookings on Kingfisher flight from Mum-Kol (April 14) and return from Kol-Mum (April 17) and Hotel Booking in Swissotel, Kolkata.

The Mumbai-Kolkata flight was fine. Same with the Hotel Bookings.

However, I had a very horrifying experience with the bookings goof-up by Make my Trip team and had to face a very embarrassing situation at the airport. The fact is when I reached the airport for my return flight from Kol to Mumbai, I was informed by the airlines (Kingfisher) that the agent has not yet issued the tickets.

When I contacted the make my trip helpline, I was informed by the desk (Mr. Ranjit on 0124-4628747) that due to some flimsy reason like system error, the tickets were not issued although the pnr no. was generated and apologized for the same. There was no advance email to this effect from the agent!!! I was simply requested to book the next available flight in either of the airlines for which I was promised reimbursement in exchange for the e-ticket for the route.

I had reluctantly and with no choice left, booked the next available Indigo Flight 6E324 on 17.04.2011 @ 11.20 from CCU-MUM. The cost of the flight tickets for me, my wife and daughter was Rs. 30, 299.

The least I expected of the team was to atleast send an apologetic mail for the goof-up. Anyways, I forwarded the e-tickets as requested in their mail of April 18 (from Mr. Bhaskar Thapa) and asked for a refund. There have been reminder mails sent everyday thereafter. But there is not a single acknowledgement mail nor any talks of refund as yet from Make my Trip team.

This is a clear case of cheating and fraud.

Company: Make My Trip Pvt. Ltd
Country: India
State: Maharashtra
City: Mumbai City

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