Online Travel Agent & Portal
Booking Confirmation Mishap

Hi,

I tried booking a ticket for Delhi to Hyderabad and the transaction did not go through because the site was down and gave me a server error. I tried booking another ticket and that went through.

However, after sometime I realized that I have been charged twice. And when I called the call center the representative (Aradhana Gupta) did not hear the complete story and went ahead and confirmed the first PNR and not the second. But, what I wanted was the second PNR to be confirmed and not the second.

When I spoke to the Team Lead (Kavita Kripalani) she said I would be charged 750 250 extra as cancellation when it is not my fault.

1. A server error means the booking has not gone through which is why I made the second booking

2. Secondly, the representative did not check the date with me before confirming the PNR.

I have been charged Rs.3842 each for 2 tickets and also Rs.1000 as their fees which is not my fault.

Kindly look into this.

Company: Online Travel Agent & Portal
Country: India

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