Hello Travels (greatindiatravels.in)
Fradulent Operations by Hello Travels

Please note my complaint as a sequence of events below

1. Your sales executive, Rahul Bhardwaj contacted my family with an "dream offer holiday package" of 2N/3D for luxurious 4 and 5 star properties all over India and Internationally.

2. After speaking with your teams and assured of 500% booking confirmation for " Ras Resorts, Silvassa for 3rd to 5th Feb (my wedding anniversary is on 3rd Feb), I made the payment of INR 2999/- - with Transaction Id 10291201 on 6th January and was assured I would receive a welcome kit with a booking form and free gift.

3. After 2 weeks when I did not receive the welcome kit and after continuous follow-ups with your people giving excuses of forms not printed, terms and conditions being changed etc, I finally asked for the booking form over email so as to cater to the 15-20 days notice for booking as my travel plans needed to be set for 3rd to 5th Feb. Finally received the form via email from Mr. Gopeshwar Tripathi

4. I filled the form and made a DD of Rs 450/ - as required and scanned the same and sent across on 13th Jan and couriered the same on 14th Jan. I called up and received confirmation from Raj that they had indeed recevied the booking voucher and the DD on 16th Jan and would give me confirmed booking after checking within 2 days. I received the welcome kit later on 20th Jan.

5. Since then I have called up your customer support number 14 times - to receive a different response each time - speaking to Rakesh, Raj, Anurag, etc.

a. Property is not available for the required dates - when asked which dates available for - said they will get back to me - never did respond

b. We no longer have a tie up with Ras Resort - why is this on your list of approved properties. Also I was informed of 500% confirmed booking for this property.

c. We can offer you Signature Crest at Lonavala - this is a property not on the list - a 2 star property whose rates of INR 1400 per night is cheaper than INR 2999 for 2N/3D that you are charging me

d. We will check and get back to you - post payment no one from Hello travels has called me till date.

e. Ras Resorts in not available for now - we can get it for later - when asked for dates, is not able to give a date - says I will get back to you - No response.

In conclusion

a. I seem to be speaking with the same persons - each time giving me a different name.

b. The approved property list shows 4 and 5 star locations - when offering it seems all of these properties are booked for the requested dates. When asked to provide any date in the next 6 months when it will be available, I am told they will check and get back to me - never have got a response.

c. It appears that the modus operandi is to do this for 9 months or so after which this voucher will expire and also my money paid for the same.

d. Before the money was paid your people called me 2-3 times a day, after the money is paid I have called you 14 times without a single positive response from you.

e. I have had to make seperate plans for my anniversary outing from 3rd to 5th Feb for which I had procured this package.

A very unhappy and disappointed customer,

Anthony Sequeira

Company: Hello Travels (greatindiatravels.in)
Country: India

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