APSRTC GARUDA
Delayed service, Controller's Indefference

Ticket No:16379675/DW/72439 ; Service No:3872, Service Name: VJA-BGLR, Destination: Bangaluru, Boarding at Tirupathi: Date of Journey:20.11.2010; Departure time:00.45 GARUDA. The GARUDA bus did not reach Tirupathi at 0.45 AM as per schedule on 20.11.2010. The controller on duty Mr KS VASULU, PRC, ALIPIRI, assured us it may come late by half an hour, which he said was normal and not to worry. When the bus did not arrive even by 2.00am we inquired with Mr Vasulu again. He was arrogant, said it was not his duty to keep track of buses and he was not answerable to the travelers. When we posed more questions he asked us to inquire with the reservation office and disappeared from the scene. A Garuda bus from Guntur arrived. We requested for seats as an alternative, both the driver and Mr Vasulu who suddenly appeared from nowhere were rude and refused to help us out. Finally service no:3872 arrived at 2.30 AM.The driver was un -apologetic, said it is very normal for APSRTC to arrive late and he cant do anything about it. we were stunned into silence and submission. Finally decided not to travel by APSRTC again. Wold the authorities take note of this and do something about this??!!!

Company: APSRTC GARUDA
Country: India
State: Andhra Pradesh
City: Chittoor

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