Onida
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Sub: Trouble with 29” Oxygen TV.

Sir,

I have purchased ONIDA CTV -29” Oxygen Serial No.4002477, from Surya Electronics, Shop No. 5, Osia Market, Chikhali Road, Sambhaji Nagar, Chinchwad, Pune 19 on 12-09, invoice no.8728 for Rs.23000/-. (Now shop shifted in Kasturi Plaza, on opposite side).

I prefered ONIDA as I normally prefer the good quality branded items. Now the “NEIGHBORS’ ENVY, OWNER’S PRIDE “, has become, “NEIGHBORS’ AMUSEMENT & OWNER’S i.e. MY HEAD ACHE”. Within warranty period it was repaired twice and twice thereafter. Once I spent about Rs.1600/- in Sep 2006. Last time in March after argument of providing bad services, with the Surya Electronics and the Service Centre at Chinchwad, I got the repairs free, when it was orally assured that “hereafter there would not be any Problem”. And just within 7 months in Oct TV stopped working. The complaint registered No.07100876380303 dated 8th Oct. I insisted that “I can not pay regularly about Rs.1600/- every six month for keeping my TV in working condition.” The complaint is not yet attended.

I will not now prefer repairing my so called high brand Co. TV set, which I am sure is a Technically faulty piece, though it should have been replaced within the warranty period. Presently I am using my old 21” BPL TV purchased in April 1990, without a single repair till todate, keeping along side your faulty 29” non-working TV set. This position explains the quality of your Brand.

I insist that you should take back your faulty TV set as your moral responsibility and in good faith, replace it with non-faulty TV set. In any case I shall not get the TV repaired.

Thanking you, in anticipation,

Yours truly, most unsatisfied customer,

Amol R. Kulkarni

Company: Onida
Country: India
Site: onida.com

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