Bharti Airtel (Airtel Digital)
Poor Customer Service

I am a customer of Airtel Digital with customer id 3005944198 and had been trying to get a service from Airtel to remove my DTH connection from my previous residence and re-install at my new residential address which is within 1km distance from my old residence, but was frustrated to the core. I had called the call centers for more than 15 times in the last three days and still have not got my service done. I feels it is shameful for me to still continue as a customer of Airtel Digital.

The call center service is the worst I have ever experienced. It takes 5-10 mins to get connected to an executive and after I get connected to an executive the quality of discussion is very very poor. After I finally converyed my message of request to shift the connection, I was given a date & time before which the service request would be completed and now its two days after the deadline that I am still complaining.

I would like to ask one question to you all in AIRTEL organisation; " Is there a sensible and responsible person in this organisation to attend to customer queries? " My answer to this as of now is "NO! "

Company: Bharti Airtel (Airtel Digital)
Country: India
State: Maharashtra
City: Mumbai City

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