Dish TV
Instalation Pending for 6 months

Its been more than 24 hours when i have last raised a instalation query. Not resolved. However i have received a message stating the query has been resolved and ticket closed. The escalation team doesnot even bother to reply. No clue how this company service their customers. Its has been almost 6 months tha my Dish tv has not been installed, as i had relocated from Pune to Kharghar. Inspite of calling the customer service team and getting several confermation and assurance i am yet to get this fixed.

& On Fri, 6/8/10, customercare wrote:

> From: customercare

> Subject: VC#015058745645

> To: probal_1999@yahoo.com

> Cc: probal_1999@yahoo.com

> Date: Friday, 6 August, 2:53 PM

> Dear Sir,

>

> Thank you for writing to dishtv.

>

> Regret the inconvenience caused

>

> We have already forwarded your request to the concerned

> department and assure you of a prompt response.

>

> Your complaint number for future reference is 42870665.

>

> We value your association and assure you of our commitment

> to serve you with a smile.

>

> Regards,

> Abhishek Kumar Srivastava

> Customer service

> DISHTV

>

>

> Did our response resolve your query? Please Click on the

> link below to give us your valuable feedback.

> http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? Mid=probal_1999@yahoo.com&Aid=abhishek_k0309&Cid=3484836

>

> For any further clarification or assistance if required,

> please feel free to revert on same e-mail id or contact us

> on below mentioned numbers:

>

> Only for BSNL/MTNL lines - 1860-180-3474

> For all non BSNL/MTNL lines : 022-60013474

>

> From all phone lines -0120-2550000

>

> You SMS, We Call

> Now to talk to us you don't have to call us. Simply SMS

> DISHTV CALL ME TO 57575 from your registered Mobile Number

> and we will call you back promptly.

> To register your mobile number SMS dishtv RMN VC No.> to 57575

>

> First time on Indian television, the superhit comedy - NA

> GHAR KE NA GHAAT KE on Movie on Demand. Watch it with your

> whole family at just Rs. 50! To order, SMS MOD digit VC no> 50661 and send to 57575. For more

> information, please go to channel 250 of your dishtv now!

>

> &&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

> Hi,

>

> As per my discussion with Priya mehto: i have submitted my

> complaint # 42870665. Its been almost 6 month since i have

> moved from Pune where i had purchased the Dish Tv

> connection (VC#015058745645), while i moved to Navi mumbai

> kharghar, i had requested that i need my Dish tv to be

> reinstalled. I had called up last in may and then today,

> however till date nobody had come to do the installation.

> The CSA has informed that tomorrow some one would come to

> install my connection. I hope this is taken care off.

>

> The months that i have lost due to unavailibility of Distv

> installation inspite of calling up dISH TV.needs to be

> compensated or i will be forced to report this to the

> consumer court.

>

> Please call me if required but have this resolved. This is

> the last time i am writing to you guys and i will ensure

> that the next time the My legal team would get in touch with

> you guys for answers.

>

> Hope to get some traction on this case. and get my Dishtv

> set up.

>

> Probal Rudra

Company: Dish TV
Country: India
State: Maharashtra
City: Raigad

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