Its been more than 24 hours when i have last raised a instalation query. Not resolved. However i have received a message stating the query has been resolved and ticket closed. The escalation team doesnot even bother to reply. No clue how this company service their customers. Its has been almost 6 months tha my Dish tv has not been installed, as i had relocated from Pune to Kharghar. Inspite of calling the customer service team and getting several confermation and assurance i am yet to get this fixed.
& On Fri, 6/8/10, customercare wrote:
> From: customercare
> Subject: VC#015058745645
> To: [email protected]
> Cc: [email protected]
> Date: Friday, 6 August, 2:53 PM
> Dear Sir,
>
> Thank you for writing to dishtv.
>
> Regret the inconvenience caused
>
> We have already forwarded your request to the concerned
> department and assure you of a prompt response.
>
> Your complaint number for future reference is 42870665.
>
> We value your association and assure you of our commitment
> to serve you with a smile.
>
> Regards,
> Abhishek Kumar Srivastava
> Customer service
> DISHTV
>
>
> Did our response resolve your query? Please Click on the
> link below to give us your valuable feedback.
> http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx? [email protected]&Aid=abhishek_k0309&Cid=3484836
>
> For any further clarification or assistance if required,
> please feel free to revert on same e-mail id or contact us
> on below mentioned numbers:
>
> Only for BSNL/MTNL lines - 1860-180-3474
> For all non BSNL/MTNL lines : 022-60013474
>
> From all phone lines -0120-2550000
>
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> Now to talk to us you don't have to call us. Simply SMS
> DISHTV CALL ME TO 57575 from your registered Mobile Number
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>
> &&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
> Hi,
>
> As per my discussion with Priya mehto: i have submitted my
> complaint # 42870665. Its been almost 6 month since i have
> moved from Pune where i had purchased the Dish Tv
> connection (VC#015058745645), while i moved to Navi mumbai
> kharghar, i had requested that i need my Dish tv to be
> reinstalled. I had called up last in may and then today,
> however till date nobody had come to do the installation.
> The CSA has informed that tomorrow some one would come to
> install my connection. I hope this is taken care off.
>
> The months that i have lost due to unavailibility of Distv
> installation inspite of calling up dISH TV.needs to be
> compensated or i will be forced to report this to the
> consumer court.
>
> Please call me if required but have this resolved. This is
> the last time i am writing to you guys and i will ensure
> that the next time the My legal team would get in touch with
> you guys for answers.
>
> Hope to get some traction on this case. and get my Dishtv
> set up.
>
> Probal Rudra
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