Panasonic
High repair cost
- 10-19-2010
- 75
The mail forwarded to Panasonic is as follows, Irrespective of this they want us to pay 8600.00 Rs.
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From: HELPLINE@npi.panasonic.co.in [mailto: HELPLINE@npi.panasonic.co.in]
Sent: Monday, October 18 2:23 PM
To: Aman Monga
Cc: VINOD.SHARMA@npi.panasonic.co.in; vinodsharma.npi@gmail.com
Subject: Re: Complaint Registration NO- 019680 Dated: 16.10.2010
Dear Sir,
We thank you very much for purchasing our product. We are in receipt of your E Mail Dated 17th Oct 10 addressed to our Help Line. We have noted the contents there in. We regret for the inconvenience caused to you. We are sending a reminder to our concerned ASC/Branch Manager of your territory.
He shall check the same and revert to your self at the earliet. We have listed the Mobile Number of the person responsible for future communication. Who will assist you to ensure the call is closed.
Mr. Vinod Sharma, Mobile Number 9717441553
Should you require any other assistance feel free to contact us.
Assuring of our best service attention.
Yours Faithfully,
For Panasonic India Private Limited
Gayathri
Executive-Customer Care
Best Regards,
Customer Care Cell
Panasonic Customer Care Help Line Nos:
1860 425 1860 [ BSNL / MTNL Customers ]
044 - 22352501 [ for others ]
Helpline ID: helpline@npi.panasonic.co.in
"Aman Monga"
10/17 11:21 PM To
cc
Subject Complaint Registration NO- 019680 Dated: 16.10.2010
Dear Sir,
This is to state that I hold one of your premium product- 42” Plasma TV purchased on June.
Two days back I noticed that the interface of the plasma went blank. The switch (to switch on/off the plasma) red light was only blinking. I immediately lodged a complaint for the same. The engineer visited my house and without opening the plasma he told me that they need to take the same to the workshop for evaluating the problem and cost. I was surprised that how can one determine the cost without even checking the TV thoroughly.
My concern is as follows,
1. The guarantee period at the time of purchase was 1year, and now it is over by 3.5 months. I should request to be excused for any charges as guarantee is post 3.5 months.
2. The engineer didn’t evaluated the problem and cost at the site and was insistent to take the TV to the workshop
I would like to state that I come from a middle class family and irrespective of this I bought a costly TV because of Panasonic good brand image and paid for this through EMI and never imagined that I need to spend hugely in repair in 16 months of purchase. Earlier I used Panasonic Top Dome 21” and never had any problem with the set for whole 8 years of usage.
I hereby would request you to intervene personally and solve the problem.
Many Thanks in Anticipation.
Aman Monga
Hose No-2261
FF
Hudson Lines
Delhi- 110009.
# Mob No- 98180 65052
Complaint Registration NO- 019680 Dated: 16.10.2010
Company: Panasonic
Country: India