TATASKY
Irresponsible attitude

My tata sky id number is 1006674228. On 15 Jan at about 1530 hrs I had requested for a second connection for Rs 1599/- on the existing one. I was told that the engineer would come and install the 2nd set top box between 1730 to 1830 hrs on 16 Jan. However the engineer did not turn up and his mob 9990331766 was switched off. On ringing up the help line an apology was tendered and it was told that the engineer would come between 0930-1000 hrs on 17 Jan which was done. The engineer installed the 2nd set top box and all channels were functioning in both the set top boxes. However in the afternoon on 17 Jan the channels in the original one started disappearing one by one and at about 1830 hrs all channels stopped. On lodging the complaint with the help line the person Mr Elisye (sorry if name spelt wrongly) after assuring me that he would make me speak to his senior kept me on hold for about 7-8 minutes and then didn't put me through to him and also didn't give me the complaint number also. My 2nd connection was a AIRtel one which can be vouched by your engineer as he only had removed that and installed the fresh tata sky connection. There was no problem with the original set top box and your engineer only had shifted the same and the problem has occurred and on top of it your representative on phone refuses to give the complaint number. It is totally atrocious to say the least. Please address these two grievances urgently :-

(a) Wasting my time on 16 Janby making me wait between 1730-1830 hrs and not even having the courtesy of informing about any delay.

(b) Immediately address the technical problem of channels not coming.

It really pains especially when one switches over from one service (Airtel) to Tata sky and get such poor response.

Company: TATASKY
Country: India

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