Airtel digital tv
Poor responce and cheating done

Hi!

It is really unfortunate to get this kind of POOR Customer Service

from Airtel kind of Company?

I have been talking to your call centre for more then 6 months

regarding my validity updation. I have also asked your call centre to

deactivate my cricket top-up around 3 months back, UNFORTUNATELY both

of my concerns are still UNRESOLVED.

I spoke to your call centre agent today her name was TARU. She was

wise enough to handle my call but because of my past experience with

you guys i am forced to write a mail to you.

.

1) Please correct my Validity period and let me know my exact expiry

date. (Taru, call centre agent has confirmed me today that my validity

is till Aug)

2) Please let me know my plan, daily decrement etc...

3) Deactivate my cricket top-up. (Taru has given me a purchase order

number 22511394)

4) Give me a waiver of 3 months for non deactivation of cricket top-up

3 months back. (chk my call history and details wherein i had asked

your call centre to deactivate my alert which unfortunately has not

been done till now)

Your Nodal number - 0141-5151000 is not active, pls get it checked

asap. (If this number is not active on Sunday then atleast develop a

mechanism so that the customer is aware that nodal number doesn't

works on Sunday and doesn't waste valuable time)

I need a confirmation for my concern in 72 hours else i will have to

escalate my matter further, please gv me an update on my cell number

9829058789 / 9610000009 also revert on the mail.

Regards

Rajeev DUa

9828096789

7_GHA-9, Jawahar Nagar, Jaipur-04 Rajasthan

Company: Airtel digital tv
Country: India

  <     >