Hi!
It is really unfortunate to get this kind of POOR Customer Service
from Airtel kind of Company?
I have been talking to your call centre for more then 6 months
regarding my validity updation. I have also asked your call centre to
deactivate my cricket top-up around 3 months back, UNFORTUNATELY both
of my concerns are still UNRESOLVED.
I spoke to your call centre agent today her name was TARU. She was
wise enough to handle my call but because of my past experience with
you guys i am forced to write a mail to you.
.
1) Please correct my Validity period and let me know my exact expiry
date. (Taru, call centre agent has confirmed me today that my validity
is till Aug)
2) Please let me know my plan, daily decrement etc...
3) Deactivate my cricket top-up. (Taru has given me a purchase order
number 22511394)
4) Give me a waiver of 3 months for non deactivation of cricket top-up
3 months back. (chk my call history and details wherein i had asked
your call centre to deactivate my alert which unfortunately has not
been done till now)
Your Nodal number - 0141-5151000 is not active, pls get it checked
asap. (If this number is not active on Sunday then atleast develop a
mechanism so that the customer is aware that nodal number doesn't
works on Sunday and doesn't waste valuable time)
I need a confirmation for my concern in 72 hours else i will have to
escalate my matter further, please gv me an update on my cell number
9829058789 / 9610000009 also revert on the mail.
Regards
Rajeev DUa
9828096789
7_GHA-9, Jawahar Nagar, Jaipur-04 Rajasthan
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