DirecTV
Unauthorized charge

DirecTV added an NFL package to our plan without notice. Apparently, it was a free trial offer. The scam is it comes with an auto renewal so DirecTV added the expensive NFL package to our plan without our consent and charged us $32.99 extra every month. Our bill went up to $197 a month! When I noticed it, I called to cancel the NFL pkg. I didn't ask for a refund for the past charges, I just asked to cancel the $32.99 pkg from that day forward. They said I couldn't cancel because I was bound by contract. They said I should have called them within days of the first charge. How could I be bound by contract when I never authorized the extra package in the first place? I wish I could switch to Dish Network but I can't for another 7 months without paying a hefty cancellation fine. I did an online search and DirecTV has a ton of negative reviews and complaints about unauthorized charges. Now I have to check my DirecTV bill line by line for unauthorized charges every single month in case they try and do this again. A DirecTV call center employee anonymously posted on a blog that every customer needs to read ALL of the fine print on their DirecTV contract. The employee stated it is the customer's own fault since it is perfectly legal to add packages to a customer's bill. I had Dish Network for over 10 years and they never added anything without our consent. I will switch back to Dish as soon as our DirecTV contract ends in 6 months.

Company: DirecTV
Country: India

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