Airtel
RE: Airtel digital dist tv HD Set top box Installation Not Done

Hi,

I have ordered Airtel digital dist tv HD through online using website airtel.in and made payment of Rs. 2790 online and unique transaction ID is 25282.

On 4th August I got am email asking for some details for registration purpose and I gave that. After that I received an SMS providing my CustomerId which is 3008531476 and it was also mentioned in that installation will be done on 4th August at around 5 pm. But nothing was done.

Below are some follow-ups that I did:

1) After that i.e. on 5th August I dropped an email to you Websales@in.airtel.com mentioning the issue. You can see that email below.

2) On the same day I called your customer support center number 02044448080. One lady said that installetion will be done on 7th August. But as usual no one came for installation.

3) On 7th August I called the same number at 1.28 pm. One lady said that our engineer will come within two hours i.e. upto 4 pm. and will do installation. But as usual no one came for installation.

4) On 7th August once again I called the same number at around 4.30 pm. Now one gents said our engineer will come within 24 hours that upto today 8th August 4.30 pm. But looking at above scene I don't thing anything will happen.

Till now the set top box installation is not done.

Please take one action from below mentioned two.

1) Either do the intallation at the end of day today i.e. 8th August.

or 2) refund the amount to my ICICI bank account which is 057001504122 from which I made the payment of Rs. 2790.

P.S. :- I have spent an hour that means around Rs. 60 in above scene to explain you customer support executive the problem.

Details I provided for registration are:

"Hi,

Please see below mentioned details:

Date of birth-12-Feb-1984

Gender-Male

Final Preferred Time of Installation. - 4th August i.e. today after 5.30 pm or 5th August early in the morning around 9 AM.(I will not be at home. My parents will be there)

Alternate Mobile no.-9527138300/9922481153 (This are the home mobile numbers)"

Thanks & Regards,

Vijay Barangale

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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