AIRTEL DIGITAL TV
No resolution provided

Day 1: I raised a complaint after the adapter attached to my Airtel Digital TV set-up box stopped functioning.

By the time of registering the complaint, the executive told me that the problem would be reloved by 5 pm the next day.

Day 2: No one has turned up by the given resolution time i.e. 5 pm.

Again I got a call from Airtel at arround 8 pm (3 hrs after given resolution time), and asking me about the status, too funny though. I told them that no one has come to my home to fix the problem. Then that person told me that the problem would be resolved by 12 noon the next day. Already 24 hrs passed and still I have to wait for another 15 hrs.

Day 3: It's 12:30 in the afternoon, and the problem still persists. No engineer has come to look into my problem.

To my anxiety, I gave another call to customer care. This time they are asking me to wait til 5:30 pm in the evening.

To conclude, one has to think twice before going for Airtel Digital TV connection.

Company: AIRTEL DIGITAL TV
Country: India
State: Maharashtra
City: Pune

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