AIRTEL DIGITALTV
Airtel HD Upgradation Issue Not Resolved

Hi,

I upgraded from a Airtel Digitaltv normal connection to a Digitaltv HD connection last week. The sales person had told me that if I upgrade to the HD connection then I will be getting the National Geographic Channel in High Definition free for 2 months. He also told me that I will be able to watch all World Cup matches in High Definition.

The HD connection was installed on Feb 10. But the National Geographic Channel in High Definition was not activated. On Feb 11 I called Airtel Digitaltv customer care regarding this issue. The customer care executive told me to wait confirmed to me that the offer is applicable for my package and told me to wait for one more day before registering a complaint. On Feb 12 since the package was still not activated, I again called customer care to register a complaint. When I explained my problem to the executive, he was not ready to register the complaint and told me that the offer is not applicable for my package. I told him that the offer information was given to me by the Airtel sales executive, he still did not listen to me. Then I asked him to connect my call to a higher level executive so that I could escalate this issue. He was not even ready to do that. After insisting continuously, he placed me on hold for some time and then told me that the offer is valid and he raised a request to resolve it. He gave me the request number and told me that the resolution date as Feb 14 by 4:30pm

On Feb 13 I got a message on my mobile saying that the request has been resolved. But the issue is still not resolved as the channel is not yet activated.

I would like to know how the request was closed without resolution. I would also like to know why this channel has not been activated in my account.

Also, I am very unhappy with the quality of service and response that has been provided to me by Airtel in the last few days. I have noticed that many times when I call Customer Care, the executive picks the call, I explain my problem to him, he tells me that he is checking my account and places me on hold, and then the call gets disconnected. I do not know whether this is being done intentionally or there is a problem at your end. I'm sure that it is not a problem with my mobile as this is not happening to me with any other call.

I hope my queries are heard and the issue is resolved.

Thanks & Regards,

Adithya

Company: AIRTEL DIGITALTV
Country: India
State: Karnataka

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