AIRTEL DIGITAL TV
Poor Service & Customer Care

My customer id is 3000067858. I had requested for one of the Kids channel on 13th-14th May. The channel didnt appear on my TV. I called up customer mentioning my problem and got a response that the dish needs to be re-alligned and the same will be done by the Airtel engineer in next few days and no complaint ID was given to me for the same.

On 25th May I called customer care and requested a complaint id (Complaint ID 8348018) as no resolution was provided and I was informed by the executive that the issue will be fixed in maximum 5 days time. I followed up the customer care on 29th (Complaint ID 8491625 May 29th)

Till 30th May the issue remained unresolved and to my surprise I received a message the the resolution is provided to the complaint id 8348018 and the call was closed.

I immediately called up customer care and informed that the issue is still unresolved and received an assurance the resolution will be provided by 4 PM next day. Again there was no one to fix the issue.

On 1st June I talked to a senior executive (Shashank Kumar - Interaction ID 153547875) and conveyed my dissatisfaction for the kind of response I received from an esteemed organisation like Airtel. He assured me that the resolution will be provided by 2nd June.

Till date the issue remains open and I belive that the quality of service of Airtel has dropped considerably.

Company: AIRTEL DIGITAL TV
Country: India
State: Delhi
City: New Delhi

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