AIRTEL DIGITAL TV
NEGLIGENCE

MYSELF MADHUMITA MOHANTY

CUSTOMER ID: 3001351895

REGISTERED MOBILE NO:9231181234

I AM A UNSATISFIED AIRTEL DIGITAL TV CUSTOMER.

SINCE NOON I AM FACING THE ERROR CODE NO SM1 AND SM 2.

I CALLED THE CUSTOMER CARE AND COMPLAINED REGARDING THE SAME. THEY SAID THE PROBLEM WOULD BE SOLVED WITH 1//2 HR. SO I WAITED. THE CHANNELS CAME FOR ABT 5 MINS THEN IT AGAIN WENT OFF AND SHOWED ERROR CODE NO SM2. SO I HAD TO AGAIN CALL THE CUSTOMER CARE. THE CONFIRMED ME THAT THE PROBLEM WOULD BE SOLVED WITH 1/2 HR AS THERE IS SOME PROBLEMS WITH THEIR SATELLITE. BUT IT DIDNT COME. AGIN I HAD TO CALL THE CUSTOMER CARE. THEY SAID THEY ARE UPDATED SO I HAD TO WAIT FOR AN HR.AGAIN AFTER 4 HRS I CALLED THEY SAID THE SAME THING TO WAIT FOR ANOTHER I HR. THEN AGAIN I CALLED THEM THEY SAID THE PROBLEM WOULD B SOLVED WITH AN HR, BUT IT DIDNT. SO I HAD TO CALL AGAIN. THIS TIME THEY SAID THE SAME THING THE SERVER IS DOWN SO I HAVE TO WAIT FOR MORE ONE HR.

SINCE NOON TILL MIDNIGHT I AM TRYING TO FIX THIS BUT I COULDNT.

MANY A TIMES THERE IS SIGNAL FAILURE DUE TO SATELLITE PROBLEMS AND A AM UNABLE TO VIEW THE CHANNEL.IF THERE IS A SATELLITE PROBLEM THEN WHY WILL THE CONSUMER HAVE TO PAY FOR IF. THEY DONT GIVE US CREDIT FOR THE DEFAULT DAY. THEY CUT OUR BALANCES. TODAY I AM HELPLESS AND CANNOT EVEN WATCH THE INDIA VS ENGLAND MATCH AS WELL AS COPA AMERICA FINALS ON A SUNDAY.

KINDLY LOOK INTO THIS MATTER.

REGARDS,

MADHUMITA MOHANTY

CUSTOMER ID: 3001351895

REGISTERED MOBILE NO:9231181234

Company: AIRTEL DIGITAL TV
Country: India
State: West Bengal
City: South 24 Parganas

  <     >