MYSELF MADHUMITA MOHANTY
CUSTOMER ID: 3001351895
REGISTERED MOBILE NO:9231181234
I AM A UNSATISFIED AIRTEL DIGITAL TV CUSTOMER.
SINCE NOON I AM FACING THE ERROR CODE NO SM1 AND SM 2.
I CALLED THE CUSTOMER CARE AND COMPLAINED REGARDING THE SAME. THEY SAID THE PROBLEM WOULD BE SOLVED WITH 1//2 HR. SO I WAITED. THE CHANNELS CAME FOR ABT 5 MINS THEN IT AGAIN WENT OFF AND SHOWED ERROR CODE NO SM2. SO I HAD TO AGAIN CALL THE CUSTOMER CARE. THE CONFIRMED ME THAT THE PROBLEM WOULD BE SOLVED WITH 1/2 HR AS THERE IS SOME PROBLEMS WITH THEIR SATELLITE. BUT IT DIDNT COME. AGIN I HAD TO CALL THE CUSTOMER CARE. THEY SAID THEY ARE UPDATED SO I HAD TO WAIT FOR AN HR.AGAIN AFTER 4 HRS I CALLED THEY SAID THE SAME THING TO WAIT FOR ANOTHER I HR. THEN AGAIN I CALLED THEM THEY SAID THE PROBLEM WOULD B SOLVED WITH AN HR, BUT IT DIDNT. SO I HAD TO CALL AGAIN. THIS TIME THEY SAID THE SAME THING THE SERVER IS DOWN SO I HAVE TO WAIT FOR MORE ONE HR.
SINCE NOON TILL MIDNIGHT I AM TRYING TO FIX THIS BUT I COULDNT.
MANY A TIMES THERE IS SIGNAL FAILURE DUE TO SATELLITE PROBLEMS AND A AM UNABLE TO VIEW THE CHANNEL.IF THERE IS A SATELLITE PROBLEM THEN WHY WILL THE CONSUMER HAVE TO PAY FOR IF. THEY DONT GIVE US CREDIT FOR THE DEFAULT DAY. THEY CUT OUR BALANCES. TODAY I AM HELPLESS AND CANNOT EVEN WATCH THE INDIA VS ENGLAND MATCH AS WELL AS COPA AMERICA FINALS ON A SUNDAY.
KINDLY LOOK INTO THIS MATTER.
REGARDS,
MADHUMITA MOHANTY
CUSTOMER ID: 3001351895
REGISTERED MOBILE NO:9231181234
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