AIRTEL DIGITAL TV
Airtel Digital TV Pathetic First Impressions

I have bought an airtel digital tv connection on 6th Nov having 12months Ultra pack for Rs 4490 (Cust id : 3009343525). As opposed to their claims of installing and activating the connection on the same day, the actual installation happened on 8th Nov and even after installation the connection is not activated. After 2 hrs of installation i got a call from them that their is balance is too low for Ultra pack and i need to pay additional Rs 360. But why? After that i tried calling their customer care helpline (18001028080). Every time i was either hung up after listening to my complaint or the call was getting disconnected from their end. After calling them for more than 7 times and explaining the problem to 7 different people i finally got a reply that backend team is working on it and will get back to you in 24hrs. but still there is no reply. I am really feeling frustrated after all these first impressions with Airtel and planning to approach consumer court if my problem is not seriously looked into. They should either improve their customer relation teams or stop making tall claims in advertisements.

Regards,

Dipesh Arora

976650081;8087046179

Company: AIRTEL DIGITAL TV
Country: India
State: Maharashtra
City: Pune

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