Airtel DTH
Customer ID: 3000062186, Frustrated from Customer Service

To: ajai.puri@airtel.in

Cc: airtelpresence@airtel.in; national.escalations@airtel.in; Nodalofficer.up@Airtel.in

Subject: Airtel DTH: 3000062186, Frustrated from Customer Service

Dear Ajay,

Sorry for the subject line and raising this issue to you. But from my end this is my last communicaton to Airtel DTH, if still no action is taken I'll forget about some 5-6K INR which is currently invested with DTH and will go for a local cable connection as its service is normally faster.

About the story, I just shifted my home 3KM away from old adress and the Airtel Guy de-installed the equipements at sharp appointed time that is Saturday 28.08.2010 12:00 noon and the nightmare starts as it is never installed at new premises again.

Till now I am investing 2-3 hour evryday on holding (most of the time) and speaking to Customer Care Executives and Sr. Supervisors but nothing happens. There is no liability towards raised complaints and no follow ups if the compaint has been attended or not.

I have raised at least 5 compaints and no one is in a state to solve this small issue. Yesterday I spoke to Mr. Abhinav a Sr. Supervisor in CC, after a call of more than 1 hour he promised me that the problem will be resolved by evening, confronting him that I have got these assurance many times he said that he will call me in the evening by 05:00 to confirm but never come back. Yesterday I had to again raise my BP with holding for more than one hour and talking to executive Siddhart and then a sr. supervisor 'Sharad Husain' and then his leader Karan. but couldn't get anything except assurance. Karan told me that he sopke to area manager and he told that an alignment equipment is not working and is reason for dealy. Isn't this logic really funny? Is in whole of Airtel there is only one engineer with one euipement which if some problem all cusomers have to wait for more than a week? It would have been good if I had given 100 rs to local elictrican and would have done it without airtel.

I am really surprised why there is no escalation defined anywhere, I would advice to make the esclation public if you really concerned about customers.

So hope I'll continue to recieve and advice services from Airtel in future as it has excelltent service but Customer care is too far from quality.

Best Regards,

Vikash Choubey

91 9953861931

91 9350268144

Company: Airtel DTH
Country: India
State: Uttar Pradesh
City: Ghaziabad

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