Airtel DTH
Refund of Excess Payment

On 10th of September i online purchase a new dth connection for which i bymistakely made the payment 4 times (Rs 1590/- each) from my credit card due to server problem.

After a several follow up and reminder i have not got my refund till date.

i might have spoken to approx 30 customer executives and around 5 floor supervisors but all in vain. i have also mailed my credit card statement 4 times to prove the payment, but still failed to get my own money back.

In this one and half month i have gone through hell to make every executive and supervisors understand about my refund problem but i dont know why they are unable to refund my payment. According to them they have received only one payment of Rs 1750/-.

This has really made me feel that the service as well as the employee both are dangerous and may make a customer mad.

Company: Airtel DTH
Country: India
State: Maharashtra
City: Mumbai City

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