Airtel DTH
Connection problem SM2

Hi,

My Customer id #3007018058

I registered a complaint about the connection problem (SM2) on 29th March. Everyday when i call the customer care center i get a response that the engineer will come the next day morning and rectify the problem, which never happened for the next 2 days.

I expected at least sending an email to Digitaltv@Airtel.in will get the attention of representatives but even that never happened.

I never got a response to the emails sent to Digitaltv@airtel.in other than the auto generated email.

As a final step i emailed to the nodal officer of our division, then someone from Airtel Dth called an informed me that the problem will be solved in a day but it took 2 days.

So after 5 days of struggle, finally the problem is rectified.

TRAI regulations for DTH says "In case of non-receipt of signal, 90% of complaints must be redressed within 24 hours." I don't think Airtel follows the TRAI regulations.

I recommend customers to reconsider their decision when purchasing Airtel DTH.

-Abishek

Company: Airtel DTH
Country: India
State: Andhra Pradesh
City: Hyderabad

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