Airtel DTH
Pathetic customer service

Airtel customer ID - 3007197248. Service request number 6909157

In my entire life in India and dealing with various consumer companies, there has not been any company with a worse customer care than Airtel DTH. Infact based on my experience I feel no company is even 10% as bad as Airtel DTH.

CUSTOMER CARE LINES GET CUT ABRUPTLY OR GO BLANK - how the heck are customers supposed to contact the company to sort out service problems. To top it up Airtel DTH has also excelled in recruiting the horrible on field service engineers who show no interest to do their bit to ensure customer satisfaction.

Anyone looking to buy a DTH - pls be aware that in case you buy Airtel DTH, you will never be able to reach their customer care and be prepared to be insulted as a customer - after you call is on hold for 10 minutes it will get cut or go blank - and this is a recurring issue and not one off. There is a strong possibility that you might feel insulted by their service engineers also. As of now I feel I have really wasted Rs 3750 of my hard earned money by subscribing to Airtel's DVR package. The only reason I when for Airtel DTH was that I have been a customer of Airtel fixed line/ broadband for 4 years and found the fixed line/ broadband customer service to be exemplary and probably the best that I have experienced in India. However after buying DTH I feel I have had the worst customer care experience in my life.

Finally, today is day 5 of no signal at my home. Airtel DTH - you have unfairly deprived me and my family of a key source of family entertainment after charging me in advance. Pls keep in mind I would strongly urge anyone I know to avoid an Airtel product henceforth.

Airtel DTH team - Congratulations on your success in your attempts to destroy the reputation of what is one of India's leading brands and in the process also pocket hard earned money of your naive consumers.

Company: Airtel DTH
Country: India
State: Tamil Nadu
City: Chennai

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