Airtel DTH
2 yrs & 9 months to rectify the problem

Dear Sir/ Madam

I purchased Airtel Digital TV connection in November. It was

noticed after installation that the reception quality was very poor.

The same was reported to Airtel, but could not be rectified by their

staff. After repeated complaints, I was told by their engineers that it

was fault of my TV Set as it was not compatible with the Set Top Box. I

reported that the reception with the Cable connection on the same TV

was far better, but the quality could not be improved by their staff

till first week of June when, on my request, the Set Top Box was changed by their engineer.

Earlier I was told by their engineers that as the TV set is not

compatible with new technology so it is useless to change the

operator and better to change my TV set. During the period many

experiments were done with my connection, e.g. cable was changed,

location of dish was changed etc and each time I had to pay for the

same as this was done after warranty period.

Now after changing Set Top Box, I am receiving best quality of picture with the same old (not compitable) TV set and

same connection. It is clear that initially the defective Set Top Box

was supplied to me and impression was made that my TV set is defective.

and I was forced to view bad quality of picture for

around two year and nine months.

Apart from this their service engineer charged Rs 350 from me on 3rd

June for replacement of Set Top Box. He assured me that this

amount will be credited to my account. But still I am waiting for the

same.

I have requested them to compassionate for the same. My request is that either my subscription for the entire period (or half the period) may be refunded to me or may be credited to my Airtel TV account. But received no satisfactorily reply from them.

Even the Airtel refuse about my earlier complaints. They say that my first complaint was lodged in May. In reply I send them my earlier E mails (Since December) and their corresponding reply, but it seems that their staff is deef and blind to view all old written complaints and their reply by Airtel itself. Even my new Emails are not accepted by them.

My details with Airtel Digital TV are :

Customer ID - 3000102707

Ravindra Singh Rawat

Ph - 09808488050

Company: Airtel DTH
Country: India
State: Uttarakhand
City: Dehradun

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