Airtel DTH
Delay in Installation and Fraud in package activation

Dear Sir/Madam,

This is reagarding the airtel DTH Connection which I bought online.

Name: Mahendrakumar Shabrani

Transaction ID : 805166488

Consumer ID- 3008541161

Product: Airtel DTH Standard STB.

Purchased Date: 5 Aug at 8:20 PM

Place: Pune, Maharashtra

Offer: For Rs 2440 Standard STB, 12 months Subscription of South Economy Sports Pack Rs. 250 Cashback on activation Free installation

8:20 PM &-gt; Before Placing the order online I called 3 times Airtel Customer care executive (Jitendra, Anil) from Noida and they confirmed that installation of Airtel DTH would be completed within 24 hours from placement of the online order. So I went ahead and Placed the order on 5 Aug at 8:20 PM.

First they delayed the installation and then they activated the wrong package. AS per the offer available at that time I buyied for Rs. 2440 which includes all the channnles along with Zee Network as well. But Now the Nodal Office Mr. Jaspindar, Caludin claims that there was no such offer and we cannot provide you zee network channles adnyou have to pay extra for them. No they have modified the site also and the Package 2440 is no longer available. They have activated package 2190 which was not availble on Friday 5th Aug. Sir Please help me out i this regard and get my correct pakage being activated.

Unfortunaetly i didn't take any screen shots at the time of placing the order.

Company: Airtel DTH
Country: India
State: Maharashtra
City: Pune

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