Airtel DTH
Grivence

I am Airtel DTH user since long. My Customer ID: 3001225335

It is most unprofessionally mange company I have come to conclusion. The reason is My due date of renewal was 25th Oct. Airtel send me message on my DTH Box saying if I renew connection for Six months advance rate they will offer me One month free subscription before 31st Oct. Keeping faith on their words I have renew the connection on 20th Oct for the said period. As soon as money is been transfer from my account The call center Executive started me giving story that that offer is valid only if I have upgrade the package and not otherwise. When I have sent them mail saying give this me in writing they kept mum on that Thou I got call from call center twice but no mail of communication details.

I am putting this complaint here thinking your help in this as I am individual. And other people to take lesson Never Trust Airtel DTH offer. As they just don’t want to stand by their words.

Look forward for some action as they cheated me.

Regards

Makarand Wadekar

Please find enclose communication mail copy herewith ..

Re: Customer ID: 3001225335

Hide Details

FROM:

• makarand wadekar

TO:

• Digitaltv@in.airtel.com

Message flagged

Friday, October 21 10:37 PM

Top who's ever it may concern

The information provided by your Kapila Trehan airtel digital TV is not sufficient to my query I request can you explain me when I have recharge the DTH connection by paying 1100/- on 20th Oct.

As per your server update my current balance on account is 1, 128.09

My Monthly subscription: Rs.159.86 (inclusive of tax). considering my daily burn is of Rs. 5.26 as per your server record that means I have paid money for 7 (Seven) months right??

Now my question when you promise addition 30 days free days on recharge of 6 (Six) months on your said site. Have you provided me that as I don't see after looking at the date of next renewal.

I request you please mail me the details on this Mail id. Why your executive don't like to give anything in writing?

Tell me how it is going to work. and what will be my next due date.

I am not at all satisfied with the call given on my mobile by your Executive. I will really appreciate if you can provide me your answer in writing.

Look forward to hear from you on this.

Thanks in anticipation.

Makarand Wadekar

9422321483 9822202345

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From: "Digitaltv@in.airtel.com"

To: makarand wadekar

Sent: Friday, October 21 2:11 PM

Subject: Re: Customer ID: 3001225335

Dear Mr. Wadekar,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel digital TV services.

We sincerely regret for the delay in responding to your mail.

We would like to inform you that as per our telephonic conversation with

you on mobile number 91-9422321483 dated: 21st October information

has been given.

It is our privilege to have you as our valued customer and we look forward

to a long and fruitful association with you.

Regards,

Kapila Trehan

airtel digital TV

Know more about airtel digital TV

Company: Airtel DTH
Country: India
State: Maharashtra
City: Pune

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