Airtel DTH
Service

My subscriber_ID is 3006958954.

I changed my address around 15-20days ago,

requested for de-installation and re-installation of the digital TV STB.

De-installation was done immediately, the very next day I called.

But I've really been struggling to get the installation done!!!

It's been more than 9 days since when I've been calling the customer care number daily.

All they do is promise that "it'll be done immediately, today itself our engineer will call you",

but I didn't get any calls.

An engineer called once and was very rude on the phone and told that he doesn't serve this area.

I called up customer care again and they told that the engineer didn't respond because my number was not reachable.

(Might be possible - accepted).

I then provided an alternate mobile no. and provided a landline no. too so that the engineer won't make this excuse.

Still, I didn't get any call.

I called up the cust. care again, and one of their senior officials promised that the work done by 12pm that day,

and guess what, I waited till 12.30, went late for office just waiting for a call.

The same story has been repeating time and again every day!!!

Am really fed up the quality of service of Airtel TV!

This is the first time I'm having such a horrible experience with a private organisation!

I just recharged my account because the Airtel people told that it is mandatory for the shifting process,

and it's a waste now as it's pending since 10 days.

Company: Airtel DTH
Country: India
State: Tamil Nadu
City: Chennai

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