Airtel HD digital TV
NON REPLACEMENT OF STB DUE TO DELAY AND FAULTY SERVICE BY AIRTEL

Replacement of set top box my customer ID No 3004846519 Airtel Digital HD

This is very astonishing that instead of making several calls to customer care the set top box which is non functional and has to be replaced is not done.

I made a call on13th May stating my set top box is not working. The person came and replaced it with the adaptor. Again the same problem started after a month in end of June. Several calls were made but no one came. The set top box used to work sometimes and again it would become dead. This problem continued I had to call again on 31st July, 1st Aug but to my surprise as promised will send someone to solve the issue nobody turned up. I was very upset and again called up on 13th Aug and asked the call person to give my line to executive. I spoke to Mr. Gori and explained him my problem but he also did not solve my problem Instead told me that my warranty has expired on 8th Aug and I am supposed to pay Rs 750 and get new connection. the se Mr Prem was sent on 14th Aug and he asked us to pay Rs 750 and get new installation done.

Mr gori did not register my complaint as he was very adamant and rude in talking on phone. He kept me waiting about half an hour. I insisted him for complaint lodgement but he did not. Instead he said he would register if I am ready to pay Rs750 charge and Rs 100 service charge. This kind of attitude repeatedly displayed by Airtell call centre em, ployees

The delay has been from your side and the customer has to suffer mentally. Not only that the calls which we have made who will bear the cost? Why should we pay for the new installation? it is dalay from your side. Why not the set top box was replaced within warranty period?

My contact details are

e-mail sonanu98@rediffmail.com

Mob No 09757031668

09769877142

Company: Airtel HD digital TV
Country: India
State: Maharashtra
City: Mumbai City

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