Airtel/ Set Top Box of Digital Connection
Consistent problem with inferior Set Top Box

I am having continuous problem with Set Top Box since last 6 months. The signal goes off suddenly and a red light beeps on the front side of Set Top Box. I have been making complaints each time this problem happens but the service engineer does not come. Also, I am told each time that there will a charge of Rs.100/= for each visit of engineer as the set top box is not covered under warranty now.

I have lost almost 10 days of viewing in last 6 months, which goes unaccounted but Airtel will charge me Rs.100 for a visit of engineer when there is a problem with the box. Why??? Why should a customer pay for an inferior Chinese make Set top box???

I made a complaint on toll free number 1215023, vide # 2525737 (attended by Karan) on Sunday morning (25th April). I was told that engineer will come at 3pm. Later around 4pm I get a SMS on cell that the ‘Set Top Box’ problem has been resolved.

I fail to understand how and who has sent this SMS without the engineer coming and without the problem being resolved???

I filed a complaint again vide # 2529153 (spoke Sandeep and then with Aadarsh) who said that the engineer will come at 9pm on 25th April) but we waited till 10pm and no one came.

The whole Sunday I waited for the engineer to come and had to cancel 2 meeting, thereby resulting in financial loss for me. Who will pay for this?? The Set top box is still not working and as we all are working, no one will be at residence from 7am till 8pm.

Please let me know how this problem will be resolved?

Who will pay for the meetings I cancelled and waited the whole Sunday at home?

How will Airtel compensate for minimum 10 days of lost vewing of TV due to Set Top Box problem?

I feel there is a deliberate attempt to spoil the Set Top Box to either divert the connection illegally to some other viewer or to earn money by sending the engineer to visit.

Company: Airtel/ Set Top Box of Digital Connection
Country: India
State: Delhi

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