We read the ads by Home town in TOI - Delhi Times and as per the facts (which unfortunately we believed in) headed to Home Town Store at Noida to register in hope of getting our home renovated.
We met Ms Geetika Juneja at the store in Noida on 05-May for providing a design option.
We very clearly mentioned to her that we were looking for a fast execution of the project & if we are satisfied with the quality of work we will go for a complete re-design of our apartment.
We paid an amount of Rs 7999 /- via cheque for design of Drawing dining are and one bedroom.
Today on 14-July-10 which is 2 months 9 days later the design is still not ready. The suggestions for bedroom have been completely forgotten
We have following serious concerns:
1. We never saw an eagerness of your representative to work on the project, rather than us getting updates we were constantly following up on her.
2. On a random basis whenever we called we were told that she is on leave. When we smsed her, she claimed she had'nt even received that.
3. We gave comments on the design shared by her on 19-June-10 in Person (2nd visit to the store in hope of closing the plan/ getting budget etc on same day so that we could give a go ahead for execution), but did not get a single update via e-mail or phone call after that meeting, forget anything being finalized the same day.
4. Geetika finally called on 12-Jul-10 and when we raised same concerns she disconnected the phone on some pretext with a promise to call again which we have not received till date.
We are completely dissatisfied with the results so far and have no faith in the tall claims made by the store in TOI.
Due to lack of professionalism and commitment from the team we have requested (via email on 14/07 to [email protected]) to cancel our request but so far there is no response from the store.
We will never ever recommend Home town design and build option to anyone
0 comments