This is to inform u that ONIDA/LCD 32" Xaria purchased by me on 18-10 from Kohinoor Dadar (E) showroom (opp. fire brigade) is giving some or other technical problems from the date of purchase. Its some part has also been replaced once by ur Chembur service centre. Last Saturday (1st August) I had lodged a complaint with Kohinoor showroom regarding non-working of LCD TV. Despite repeated reminders and assurance nobody turned up even after 6 days of complaint. Finally, after lot of follow-up one technician named Mr. Mishra landed my house today and immediately left my house stating that he had not brought with him the power board. He even scolded at me stating that I should have complained regarding non-working of power board. When I complained to Mr. Jayesh of ur Chembur Br., he also gave me arrogant reply stating that they donot have stock of power board and that he will be placing the order with ur Gujrath factory and on receipt of the said item TV will be repaired. In this regard I tried to contact Mr. Shailesh Naik (9820539924) but there was no response to my 12 calls made to him. In this regard I would like to know Why ONIDA took 6 days to respond to complaint? How is it possible that ONIDA is not keeping stock of its items? or is it that ur Chembur Br. fellow was telling lie regarding non-availability of power board? What steps are being taken by ONIDA to avoid such incidents in future? I am very disappointed by ur company's approach. I have decided not to buy ur products in future.
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