BSNL
UNDULY HEAVY CHARGES IN MONTHLY BILLING

I AM HAVING LAND LINE CONNECTION OF BSNL I HAVE CONVERTED THE BILLING OPTION FROM LIMITED USE OF BROADBAND TO UNLIMITED USE OF INTERNET BROADBAND BUT WHEN WE HAVE RECEIVED THE BILL WE NOTED THAT UNDULY HEAVY CHARGES HAS BEEN LOADED ON THE BILL . WHILE MAKING THE ENQUIRY AT BENAJHABAR THEY ADVICED TO GO PROAD OFFICE. WHEN WE CONTACTED TO P ROAD OFFICE THEY SENT BACK TO BENAJHABAR OFFICE . WEHN WE AGAIN CONTACTED THE BENAJHABER OFFICE THEY FAILED TO EXPLAIN THE CHARGES LOADED ON THE BILL AND TOLD THAT ALL THE CHARGES ARE CORRECT.

MY DETATAILS ARE AS UNDER

NAME: BINA GOEL

PH NO: 2521071

PLEASE ADVISE WHAT TO DO IN THIS MATTER