EXCESS PAYMENT CHARGED FOR GPRS SERVICE - I had activated the GPRS on 19th June 2008 and wanted to de- activate it on 20th June 2008. I received a messages (from 21nd June to 27th June 2008) to de-activate later because the GPRS system was being upgraded. Finally it was de-activate on 28th June 2008 morning. The messages are save in my mobile. Besides the above, I had complained about it to customer care on 26th June 2008 (complaint No. 0626412261 informed to Mr. Rajiv at 2130hrs) and also lodged a complaint in the Airtel Gallary at Ahmednagar on 28th June 2008.
In spite of taking the above mentioned efforts, no proper action has been taken by Airtel to refund the GPRS charges of 07 days, which have been deducted from my balance amount. Its only once a message was received on the mobile that Rs.29.98 has been credited, but the amount has not been added to the balance in the mobile phone.
The above incidences indicate the poor quality of service provided by Airtel, to the customer and the customer care individuals are doing only lip service. The standard of Airtel Service is declining day by day and unnecessary cheap messages / advertisements are also sent to gain cheap popularity. Hope the standard of services will improve and the excess amount charged for the non provided GPRS Service will be refunded at the earliest.