Indiatimes
Non Refund of Money

I lodged a complaint in this forum on 1.2.2010 regarding non-refund of money paid. For reference, my order with Indiatimes shopping (order no. 112095267) for - Bright Forever 3 Piece Nazar Raksha Kawach Slicer Dicer. After discussion with Indiatimes entire products were returned but they have not yet refunded my money. Consequent to my complaint here, Shri Vijay Kr Srivastava, Vice President of this forum immediately issued a mail to Indiatimes to refund. Even after sending scanned copy of courier receipt through which the product was returned, Indiatimes continued to ask me about AWB no. On 18.2.10 I received a mail from Ms Alka of customerservice@indiatimes.co.in assuring that within 6 working days my issue will be resolved, etc. But no further communication received. Now, when I have given them ultimatum, I got a SMS from TA-Ecom-Cca on 5.3.10 to wait for 2 more working days for resolution of this issue but as usual no further intimation. I have now decided to take the issue further including filing a case with consumer court for refund along with associated expenses and compensation. Meanwhile, if this forum can help me to resolve the issue immediately, it would still help me to relax instead of going for litigation etc. Anyway I am determined to see the end of it as I now realize from various correspondances from Indiatimes that they are deliberately lingering the issue and I shall not allow them to get away with my money. Regards..

Company: Indiatimes
Country: India

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