Aviva Life Insurance
Refund Delay

I am Chintan Siriya from Thane. My AVIVA Life Insurance policy no. is LBD2040656. I had surrendered my policy on 21 June and I was told that my refund amount will be credited directly in my account within 10 days. After more than 20 calls, I got my amount after 25 days, on 15th July. On each call they used to give me different lame excuses and kept delaying my refund. They then found that it was their mistake in entering a wrong IFSC code while transferring the amount in my account. Firstly they denied for the compensation for the delay but after when I said that I'll file a complaint in consumer court they transferred just 264/- Rs in my account on 25th July. They have just accounted the interest at 8% of the delay in making the payment, however, the mental harassment was much more than what they have compensated for. Can I file a complaint against them for all the harassment and how much can be the compensation for the same?

Company: Aviva Life Insurance
Country: India
State: Maharashtra
City: Thane

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