Axis Bank
Pathetic Customer Support & Fake numbers

I had a worst experience with Axis Bank. Before Diwali I finished my cheque book pages. Had to pay some security cheque's for a personal loan from another bank. As it was a emergency I approached the branch and requested for 4 cheque's but they denied and told me to apply online. Next day I applied online and as the time passed on Monday I called up their toll free number, out of the 3 numbers the first gets connected but it does not really work as there is no response. Finally after several tries I reached another toll free number but now here the system was not ready to accept my debit card, pin and validity details, it was throwing me out. Some how I could successfully reach a customer support executive exactly after 11 minutes and she said that checking my cheque book request status manually is disabled. I requested to talk to somebody senior and accountable so I was transferred to an supervisor (with no powers) he again assisted me to get into the system but it also failed. Then supervisor=Gyan Shekar (hoping that he has revealed me the correct name, as he said that we are not allowed to reveal our employee id) told me to talk to the local branch numbers, but then I told him that I have already done and none of the numbers are working all are out of order. Finally I got some numbers from him and could successfully reach the local executives. Now the executive had something interesting, jayshree (executive) said that my cheque book are already delivered, then they are with the courier company, when i called the courier company they said there is no delivery for me... and so on. Till than the day had ended and I thought I will get them today.

Now today also the status is same, cheque book is not delivered, no accountable person in Axis bank who can resolve the issue, I have submitted a online complain from their banking portal, no feedback, no acknowledgment even (that is the height of being shameless). Still I am talking to the local executive, but my personal loan has already got rejected. Who is going to take the onus of such customer support issues, and the goodwill losses what the customer faces.

I have kept screen shots of fake telephone numbers of Axis bank pune senapati bapat road branch

Company: Axis Bank
Country: India
State: Maharashtra
City: Pune

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