Bajaj Allianz
Insurance claim for damaged leather screen

I had purchased an expensive leather screen from Haveli Handicraft in Jaipur in Sep 2009 when I was visiting India. I had it shipped to my residence in Phoenix, Arizona, USA. The shipment was covered under a policy from Bajaj Allianz (policy # OC-09-1401-1011-00000013), with insured amount as USD 2, 500. The screen was damaged in transit and I submitted claim against it. The claim was accepted and I was asked to provide my bank details on Sept 23rd, then again on Nov 17th (in a new format form). I provided all the information that I was asked to provide and filled up all the forms sent, but the payment has not been received as of now. On following up, once I was told that the payment was released on Sept 29th, however I had not even provided by bank account details by that date. On subsequent followups I was informed that the matter was with HQ and response was awaited. It has been a couple of months since we have been getting the same response. As you can imagine, we are totally frustrated. As we do not live in India and have a 12.5 hr time difference, it is very difficult for us to chase this organization. Please suggest how we can get some action on this.

Company: Bajaj Allianz
Country: India
State: Rajasthan
City: Jaipur

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