HDFC Bank Ltd
Credit Card Wrong Billing

Credit Card Wrong/Fraud Billing!

Would like to know is the customer liable to pay if the signature on the disputed transactions charge-slip do not match!!! The transaction was made on 3rd and the bank was notified within 18 days about the wrong billing.

This is the case of year I received my monthly credit card statement demanding me a charge of Rs. 18, 686 where in my credit limit was only 17, 000. All 6 faulty/wrong transactions were made in Noida, UP. All the transactions were carried out on the same day which included a charge of 0.50 paisa and Rs.60.0 at a petrol pump. After bank investigation their agent reported that a duplicate card was made and swiped several times at all merchant outlets till the card stopped working. The bank at first claimed that i have lost the card and thus they are not liable under their credit card policy.

Now after lot of complaints they have reversed 3 transactions, and rest 3 they are demanding money. As per law i have agreed to pay the bank its due once they produce the original charge-slips in front of the court. The bank has once produced photocopy of 3 charge-slips that did not bear my signature on them.

Now the case is in consumer court, and still going on... If anyone can help in similar matter kindly mail at w2_sa@yahooo.com or sms at 9871236699. The disputed amount from bank side is 52, 000 after 4 yrs of interest!

(All documents are filed with all legal correspondence)

Company: HDFC Bank Ltd
Country: India
State: Delhi
City: South Delhi

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