ICICI ATM NO 3152
Failed cash dispensing

Dear Sir/Madam

1.I am an Axis Bank customer with a savings salary account (255010100029379).

2. During an attempted withdrawal with my Axis Debit card no 5267 0190 0410 9606 of Rs 6000/-(six thousand only) at an ICICI ATM no 3152, Gopinath Bazar, Delhi Cantt-110010 at around 2100h on 26 Aug the cash was being counted by the machine biut the cash collection window failed to open, followed by a communication failure. The money never came out & the machine failed to give out the transaction slip.

4. To my horror, I immediately used the second ICICI ATM in the same location & generated a balance slip which showed a withdrawl of Rs 6000/-(copy attached). I then informed my Branch Manager at Prince Anwar Shah Road Kolkata telephonically who was very kind & prompt & asked me to lodge this complaint ASAP.Please note no phone banking officers numbers were available on telephone saying that this was outside banking hours.

5. I then also confirmed the deduction of cash through a mini statement from a nearby Axis Bank ATM.(SIACZ073 Record no S 264)-copy attached.

6.This has caused me a lot of frustation & locked my Rs 6000/-

7. I am an Army Doctor (Medical Oncologist) posted at Army Hospital (R&R) New Delhi -110010 & my cell no is 09958087602 ;01123338107 (off) ;01125694314 (Res);01123338177 (Res).

8. Kindly expedite the recover of my money & advise if I need to lodge a complaint with any other authority or ICICI too?

with warm regards

Thanking you

yours sincerely

Lt Col GS Chowdhary

Medical oncologist, Oncology Centre

Army Hospital (R&R) New Delhi-110010

gschowafmc@yahoo.com

Company: ICICI ATM NO 3152
Country: India

  <     >