Dear Sir/Madam
1.I am an Axis Bank customer with a savings salary account (255010100029379).
2. During an attempted withdrawal with my Axis Debit card no 5267 0190 0410 9606 of Rs 6000/-(six thousand only) at an ICICI ATM no 3152, Gopinath Bazar, Delhi Cantt-110010 at around 2100h on 26 Aug the cash was being counted by the machine biut the cash collection window failed to open, followed by a communication failure. The money never came out & the machine failed to give out the transaction slip.
4. To my horror, I immediately used the second ICICI ATM in the same location & generated a balance slip which showed a withdrawl of Rs 6000/-(copy attached). I then informed my Branch Manager at Prince Anwar Shah Road Kolkata telephonically who was very kind & prompt & asked me to lodge this complaint ASAP.Please note no phone banking officers numbers were available on telephone saying that this was outside banking hours.
5. I then also confirmed the deduction of cash through a mini statement from a nearby Axis Bank ATM.(SIACZ073 Record no S 264)-copy attached.
6.This has caused me a lot of frustation & locked my Rs 6000/-
7. I am an Army Doctor (Medical Oncologist) posted at Army Hospital (R&R) New Delhi -110010 & my cell no is 09958087602 ;01123338107 (off) ;01125694314 (Res);01123338177 (Res).
8. Kindly expedite the recover of my money & advise if I need to lodge a complaint with any other authority or ICICI too?
with warm regards
Thanking you
yours sincerely
Lt Col GS Chowdhary
Medical oncologist, Oncology Centre
Army Hospital (R&R) New Delhi-110010
[email protected]
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