Iffco tokio General Insurance
Indecent Behaviour of Surveyo

My car Maruti Swift (DL 4C AM 1282) met with an accident and IFFCO TOKIO appointed a Surveyor Mr. Mukesh Setia for the inspection of the vehicle. I was very much surprised with his Misbehaviour over the phone, with me arguing that the accident occurred with my car is not a single accident and talking to me very rudely, He is not ready to accept the accidental damages occurred to the car, and also asking me to file a complaint to any level and ready for any consequences and even not afraid of any action taken against him. Showing his Rigidity and not accepting the facts of the accidents. In fact he says that you have got your car insured and not taken the AMC from Iffco Tokio, dont think that whenever & whatever damages will be occured to your car can be claimed from insurance company. I was reallysurprised to hear it from a surveyor of your company. When my insurance agent (Mr. Ravi Jain) contacted him for the issue, he informs him that he has approved everything except of the running board, just because it has caught rust.. But the Maruti people are denying and says that apart from Running Board, he has not approved few other things which were likely to be (Like he has approved Front Fender but not the fender lining, some underbody damages, etc.). I just wanted to know that If IFFCO TOKIO company is only ineterested in the Premium and not the Claims filed by customers, then I would get the work of my car done on my own and you may cancel this policy and I'll get the insurance done through some other company because I don't want to continue with companies who are having such type of surveyors associated with them who don't even know their job completely.

Company: Iffco tokio General Insurance
Country: India
State: Delhi
City: North Delhi

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