India Today Book Club
Compl reg non receipt of items booked through orde

Dear Sir,

I have placed an order for Reebok Sun Glasses through India Today Book Club worth Rs. 1198/- and the payment was done through Credit Card. This order was placed on dated 4th march and the Billing id is 997999689 and the order no.- BAGITTODAY/0GA100007059 dated 08/03.

I was promised by them that the order will get delivered within 1-2 weeks maximum. After two weeks, I started inquiring about the order and they used to keep giving excuses like- due to audit order is not placed, System is having problem, Item is not available, etc.

I Have followed up a number of times on their Help Line Number 01140502424, I get the same reply courier has been sent to you but it was returned back. Even they could not provide me the tracking number. I have updated my address four times through E-mail as per their requirement but all in vain

It has become a round robin game where no one is ready to take responsibility and give me a proper reply. I have spent more than Rs. 500/- on telephone calls and other tracking.

Please help me how to lodge a complaint against ITBC .

C A Kashikar

TRA Section,

O/O G M Telecom

Bharat Sanchar Nigam Limited

Canara Corner, sharanpur road

NASIK-422002

Maharashtra

Tel-0253-2573305, Mob-9422273031

Company: India Today Book Club
Country: India

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