Dear Sir,
I have placed an order for Reebok Sun Glasses through India Today Book Club worth Rs. 1198/- and the payment was done through Credit Card. This order was placed on dated 4th march and the Billing id is 997999689 and the order no.- BAGITTODAY/0GA100007059 dated 08/03.
I was promised by them that the order will get delivered within 1-2 weeks maximum. After two weeks, I started inquiring about the order and they used to keep giving excuses like- due to audit order is not placed, System is having problem, Item is not available, etc.
I Have followed up a number of times on their Help Line Number 01140502424, I get the same reply courier has been sent to you but it was returned back. Even they could not provide me the tracking number. I have updated my address four times through E-mail as per their requirement but all in vain
It has become a round robin game where no one is ready to take responsibility and give me a proper reply. I have spent more than Rs. 500/- on telephone calls and other tracking.
Please help me how to lodge a complaint against ITBC .
C A Kashikar
TRA Section,
O/O G M Telecom
Bharat Sanchar Nigam Limited
Canara Corner, sharanpur road
NASIK-422002
Maharashtra
Tel-0253-2573305, Mob-9422273031
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